Order Processing and Shipping
General Shipping Information
- All orders are processed and shipped in the order in which they are received. Most orders are filled within 72 hours (excluding weekends and federal holidays), however this is only an estimate and fulfillment times will vary depending on current order volumes. Dice pulled from Expanded Stock (see below) and orders for large quantities of dice may require additional processing time.
- Some of our dice may be ordered from either "Quick Stock," which is our inventory that has been prepared for faster packing and shipping, and "Expanded Stock" which are dice that are pulled from our extended inventory and require some additional time (usually 7 days or less) for processing and packing.
- If you have a delivery deadline that you would like us to try and meet, or any shipping requests, let us know in the order comments, or use our Contact Us form on our website. Due to inventory discrepancies, shipping delays, or other unforeseen circumstances, we can't guarantee your order will ship or be delivered within a specific timeframe but we will do our best to meet delivery deadlines or other shipping requests. If you are ordering large quantities of dice, please review our Volume Pricing Policy. For U.S. domestic shipments, we recommend that you allow at least 4 to 5 business days for the processing and shipping of any order. (See below for information on international shipping.)
- Shipping charges will be displayed on the Checkout page before you are asked for your payment information. Orders of $75 or more ship free.
- Some orders may be separated into two or more shipments. This will be at our discretion and will not require any additional shipping charges.
- Once your order has shipped, we will send you a shipping confirmation e-mail with the date your order was shipped and further details.
- Orders of $50 or more may require a signature on delivery.
- Delivery to military addresses may take longer than the times stated below.
- We are not responsible for lost, stolen, or misdirected packages, or packages for which delivery is delayed due to mishandling by a shipping provider, but refunds and reshipments will be handled on a case-by-case basis. If a package is lost in transit and does not arrive at its destination, we will provide a refund or replacement. We will not provide a refund or replacement if the tracking information provided by the carrier shows that a package was delivered successfully.
- We reserve the right to cancel an order if fraud is suspected.
Items shipped using standard shipping will be sent via a shipping method chosen by Dice Game Depot, although we use USPS in most cases. If you'd like to request a particular shipping provider, or if you have any processing or shipping requests, please contact us.
For standard shipping, you can expect to receive your order in approximately 2 to 4 days from the time your order leaves our warehouse. This is only an estimate and is not a guarantee that your order will be delivered on or by a particular date.
Orders of $75 or more shipping to an address within the continental United States quality for free shipping. This option is available during checkout.
For free shipping, you can expect to receive your order in approximately 3 to 5 days from the time your order leaves our warehouse. This is only an estimate and is not a guarantee that your order will be delivered on or by a particular date. If you have a delivery deadline, let us know and we will do our best to meet it.
If you contact us to request priority or expedited shipping after your order is placed, an additional shipping fee may be required.
Depending on the total cost and weight of an order, priority shipping may be available.
Orders with priority shipping will be given expedited processing and will ship via USPS Priority Mail. Heavy items or bulk dice orders may be shipped via UPS.
Priority shipping is available only to orders shipped to addresses within the contiguous United States.
For priority shipping, you can expect to receive your order in 2 to 3 days from the time your order leaves our warehouse. This is only an estimate and is not a guarantee that your order will be delivered on or by a particular date. Please note that this delivery timeframe does not include Sundays.
We are based in the United States, but we offer shipping to Canada, Australia, and New Zealand via USPS Priority Mail and USPS First Class International Mail. Processing and shipping times of approximately 5-20 days can be expected depending on delivery location. We currently do not provide any type of shipping to any other countries including countries in the EU such as France, Germany, Denmark, Italy, Poland, etc.
We do not offer expedited shipping on international orders.
Orders that include quantities of more than 100 dice may require additional processing or shipping time.
Detailed tracking information may not be available for all classes of shipping or for all delivery locations.
Before completing your order, verify that the shipping address you provide to us is correct. If a package is returned to us due to "Insufficient address," you will have the option of either cancelling the order and receiving a refund for the items your ordered but not for the shipping cost, or you can request that we reship the order but you will be responsible for the extra shipping costs incurred.
Customs or import duties may be levied once the package reaches your country. You are responsible for any additional charges for customs clearance, duty, or VAT. We have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country. You may wish to contact your local customs office for further information.
There are limitations on the quantity of dice that we can ship internationally. Please contact us to verify shipping availability.