Order Processing and Shipping
General Shipping Information
Please be aware that delays during shipping are possible due to the COVID-19 pandemic, heavy mail volumes, and recent changes within the USPS network. We process and ship orders as quickly as we can, but we have no control over the speed at which a package moves through the USPS or UPS package delivery systems. If you have an event or project that you need dice for, we recommend placing your order as early as possible to allow some extra time for possible delays, particularly if you are ordering large quantities of dice.
- All orders are processed and shipped in the order in which they are received. Most orders are filled within 72 weekday hours, however this is only an estimate and may vary depending on current order volumes. Backorders and bulk dice orders may require additional processing time.
- We are closed and do not process or ship orders on weekends or U.S. federal holidays.
- If you have a delivery deadline that you would like us to try and meet, or any shipping requests, let us know in the order comments, or use our Contact Us form on our website. Due to inventory discrepancies, shipping delays, or other unforeseen circumstances, we can't guarantee your order will ship or be delivered within a specific timeframe but we will do our best to meet delivery deadlines or other shipping requests. If you are ordering large quantities of dice, please review our Bulk Dice Policy. For U.S. domestic shipments, we recommend that you allow at least 4 to 5 business days for the processing and shipping of any order. (See below for information on international shipping.)
- Shipping charges will be displayed on the Checkout page before you are asked for your payment information.
- Some products may be removed from their original packaging for shipment. This allows us to provide our customers with reduced prices and reduced shipping costs. If you would prefer that all the products in your order be shipped in their original packaging, just let us know by submitting your request in the Order Comments box when you place the order.
- Some orders may be separated into two or more shipments. This will be at our discretion and will not require any additional shipping charges.
- Once your order has shipped, we will send you a shipping confirmation e-mail with the date your order was shipped and further details.
- Orders of $50 or more may require a signature on delivery.
- Delivery to military addresses may take longer than the times stated below.
- We are not responsible for lost, stolen, or misdirected packages, or packages for which delivery is delayed due to mishandling by a shipping provider, but refunds and reshipments will be handled on a case-by-case basis. If a package is lost in transit and does not arrive at its destination, we will provide a refund or replacement. We will not provide a refund or replacement if the tracking information provided by the carrier shows that a package was delivered successfully.
- We reserve the right to cancel an order if fraud is suspected.
Items shipped using standard shipping will be sent via a shipping method chosen by Dice Game Depot, although we use USPS in most cases. If you'd like to request a particular shipping provider, or if you have any processing or shipping requests, please contact us.
For standard shipping, you can expect to receive your order in approximately 2 to 4 days from the time your order leaves our warehouse. This is only an estimate and is not a guarantee that your order will be delivered on or by a particular date.
IMPORTANT NOTE: Due to the COVID-19 pandemic and other factors, there has been an increase in delays for packages shipped through United States Postal Service. These delays are outside of our control and may result in packages being delivered several days beyond the estimated time described above.
Orders of $50 or more shipping to an address within the continental United States quality for free shipping. This option is available during checkout.
For free shipping, you can expect to receive your order in approximately 3 to 5 days from the time your order leaves our warehouse. This is only an estimate and is not a guarantee that your order will be delivered on or by a particular date. If you have a delivery deadline, let us know and we will do our best to meet it.
If you contact us to request priority or expedited shipping after your order is placed, an additional shipping fee may be required.
Depending on the total cost and weight of an order, priority shipping may be available.
Orders with priority shipping will be given expedited processing and will ship via USPS Priority Mail. Heavy items or bulk dice orders may be shipped via FedEx or UPS.
Priority shipping is available only to orders shipped to addresses within the contiguous United States.
For priority shipping, you can expect to receive your order in 2 to 3 days from the time your order leaves our warehouse. This is only an estimate and is not a guarantee that your order will be delivered on or by a particular date. Please note that this delivery timeframe does not include Sundays.
We are based in the United States, but we offer shipping to many countries via USPS Priority Mail, USPS First Class International Mail, and UPS. Processing and shipping times of approximately 5-20 days can be expected depending on delivery location.
(IMPORTANT NOTE: Due to the COVID-19 pandemic as well as recent changes made to the way the US Post Office handles mail, packages shipped via USPS Priority Mail or USPS First Class Mail International may experience delays of several days to several weeks. Please keep this in mind when selecting a shipping option during checkout. We are not responsible for these delays and have no control over how quickly a package moves through the mail delivery network or through customs, either in the US or abroad. However, please let us know if your shipment experiences an excessive delay.)
We currently do not ship to countries in the EU including the United Kingdom, France, Germany, Ireland, Italy, Poland, etc.
We do not offer expedited shipping or handling on any international orders.
Orders that include quantities of more than 100 dice may require additional processing or shipping time.
Detailed tracking information may not be available for all classes of shipping or for all delivery locations.
Before completing your order, verify that the shipping address you provide to us is correct. If a package is returned to us due to "Insufficient address," you will have the option of either cancelling the order and receiving a refund for the items your ordered but not for the shipping cost, or you can request that we reship the order but you will be responsible for the extra shipping costs incurred.
Customs or import duties may be levied once the package reaches your country. You are responsible for any additional charges for customs clearance, duty, or VAT. We have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country. You may wish to contact your local customs office for further information.
There are limitations on the quantity of dice that we can ship internationally. Please contact us to verify shipping availability.
Our web site does not provide ordering capabilities for all countries. Please contact us if you have any questions about international ordering or shipping.