Order Processing and Shipping
Holiday shipping 2020
We're currently fully operational and shipping orders as quickly as we can, but we recommend that you order your holiday gifts as early as possible this year. Slowdowns and shutdowns and restrictions due to COVID-19 can be unpredictable and unanticipated, and while nearly all our orders are processing and shipping at normal speed we can't guarantee that your order won't be delayed in some way. In addition, recent computer system updates and heavy order volumes have been causing occasional delays in our order processing.
So the earlier you shop and order for the holidays this year, the better!
General Shipping Information
- All orders are processed and shipped in the order in which they are received and are typically filled within 72 weekday hours. Backorders and bulk dice orders may require additional processing time.
- We are closed and do not process or ship orders on weekends or U.S. federal holidays.
- If you have a delivery deadline that you would like us to try and meet, or any shipping requests, let us know in the order comments, or use our Contact Us form on our website. Due to inventory discrepancies, shipping delays, or other unforeseen circumstances, we can't guarantee your order will ship or be delivered within a specific timeframe but we will do our best to meet delivery deadlines or other shipping requests. If you are ordering large quantities of dice, please review our Bulk Dice Policy. For U.S. domestic shipments, we recommend that you allow at least 4 to 5 business days for the processing and shipping of any order. (See below for information on international shipping.)
Due to the COVID-19 pandemic, we are experiencing occasional delays of both incoming and outgoing shipments that are outside of our control. If you have an event or project that you need dice for, we recommend ordering as early as possible to allow some extra time for possible delays, particularly if you are ordering large quantities of dice.
- Shipping charges will be displayed on the Checkout page before you are asked for your payment information.
- Some products may be removed from their original packaging for shipment. This allows us to provide our customers with reduced prices and reduced shipping costs. If you would prefer that all the products in your order be shipped in their original packaging, just let us know by submitting your request in the Order Comments box when you place the order.
- Some orders may be separated into two or more shipments. This will be at our discretion and will not require any additional shipping charges.
- Once your order has shipped, we will send you a shipping confirmation e-mail with the date your order was shipped and further details.
- Orders of $50 or more may require a signature on delivery.
- Delivery to military addresses may take longer than the times stated below.
- We are not responsible for lost, stolen, or misdirected packages, or packages for which delivery is delayed due to mishandling by a shipping provider, but refunds and reshipments will be handled on a case-by-case basis. If a package is lost in transit and does not arrive at its destination, we will provide a refund or replacement. We will not provide a refund or replacement if the tracking information provided by the carrier shows that a package was delivered successfully.
- We reserve the right to cancel an order if fraud is suspected.
Items shipped using standard shipping will be sent via a shipping method chosen by Dice Game Depot, although we use USPS in most cases. If you'd like to request a particular shipping provider, or if you have any processing or shipping requests, please contact us.
For standard shipping, you can expect to receive your order in approximately 2 to 4 days from the time your order leaves our warehouse. This is only an estimate and is not a guarantee that your order will be delivered on or by a particular date.
Orders of $50 or more shipping to an address within the continental United States quality for free shipping. This option is available during checkout.
For free shipping, you can expect to receive your order in approximately 3 to 5 days from the time your order leaves our warehouse. This is only an estimate and is not a guarantee that your order will be delivered on or by a particular date. If you have a delivery deadline, let us know and we will do our best to meet it.
If you contact us to request priority or expedited shipping after your order is placed, an additional shipping fee may be required.
Depending on the total cost and weight of an order, priority shipping may be available.
Orders with priority shipping will be given expedited processing and will ship via USPS Priority Mail. Heavy items or bulk dice orders may be shipped via FedEx or UPS.
Priority shipping is available only to orders shipped to addresses within the contiguous United States.
For priority shipping, you can expect to receive your order in 2 to 3 days from the time your order leaves our warehouse. This is only an estimate and is not a guarantee that your order will be delivered on or by a particular date. Please note that this delivery timeframe does not include Sundays.
We are based in the United States, but we offer shipping to many countries via USPS Priority Mail and USPS First Class International Mail. Processing and shipping times of approximately 5-20 days can be expected, depending on delivery location.
We do not offer expedited shipping or handling on any international orders.
Orders that include quantities of more than 100 dice may require additional processing or shipping time.
Detailed tracking information may not be available for all classes of shipping or for all delivery locations.
Please ensure that the shipping address you provide us is correct. If a package is returned to us due to "Insufficient address," you will have the option of either cancelling the order and receiving a refund for the items your ordered but not for the shipping cost, or you can request that we reship the order but you will be responsible for the extra shipping costs incurred.
Customs or import duties may be levied once the package reaches your country. You are responsible for any additional charges for customs clearance, duty, or VAT. We have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country. You may wish to contact your local customs office for further information.
There are limitations on the quantity of dice that we can ship internationally. Please contact us to verify shipping availability.
Our web site does not provide ordering capabilities for all countries. Please contact us if you have any questions about international ordering or shipping.