We provide a backorder option on many of our products. This allows you to request specific types and quantities of dice that may be temporarily out of stock or low on stock. So for example, if you want to buy 50 of the 8-sided white dice but we currently only have 43 in stock, you can choose to get the 50 dice by using the backorder option. When we receive the backorder from you, we will work to acquire more of that product and ship it to you as soon as possible.
To place a backorder, look for the 'Backorder' option on a product's web page, or you may email us at firstname.lastname@example.org or use our Contact form to request one.
If you have any questions about pricing, shipping, or availability, contact us and we'd be happy to assist you.
A large majority of backorders are filled within 10 business days, although in rare cases some may require up to 30 days or longer to fulfill. Because of occasional production or shipping delays, it may take longer to receive some items from the manufacturer and therefore we cannot guarantee a specific delivery date or delivery timeframe for backordered items. We will notify you of any extended delays beyond 30 days that may occur. Contact us to receive information on backordered items or anticipated delivery schedules.
If you have a delivery deadline, please include that information with your order.
Requesting backorders for multiple products in a single order (particularly if you request small quantities) may increase the chances of delayed fulfillment.
You may combine in-stock and backordered items in the same order. However, if you place an order that contains both in-stock and backordered items, your order will be held until all items are in stock. You may request that the in-stock items be shipped immediately, but a separate shipping charge may then apply to the backordered items.
Payment will be required at the time you place an order. If you wish to cancel your backorder before shipment, we will provide you with a full refund.
We reserve the right to cancel an order for any reason at any time and provide you with a full refund. We will notify you if we need to cancel your order, but we are under no obligation to obtain permission or acknowledgement prior to cancellation.